Term and Conditions

1. Website Usage and Account Registration

Our website is designed for beauty enthusiasts seeking premium clean beauty products. By using our site, you agree to:

• Provide accurate and complete information when creating an account or placing orders
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our website only for lawful purposes
• Refrain from attempting to interfere with website functionality or security

We reserve the right to suspend or terminate accounts that violate these terms.

2. Products and Services

Product Range

Butter London Store offers a curated collection of clean beauty products including:

• Nail Care: Patent Shine 10X Nail Lacquer, JELLY NAILS, MANICURE CANDLES, NAIL TOOLS, NAIL TREATMENTS
• Eye Makeup: Eye products, EYE LINER, EYE SHADOW, MASCARA
• Lip Products: LIP GLOSS, LIP LINER, LIP TREATMENT, LIPSTICK
• Face Makeup: CONCEALER, Face products, HIGHLIGHTER
• Body Care: Body products
• Sizing Information: FASHION SIZE guides

Product Information

We strive to provide accurate product descriptions, images, and ingredient information. However, slight variations may occur due to screen settings and product formulation updates. Please contact us if you have specific allergies or sensitivities.

3. Ordering and Payment

Order Process

When you place an order:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• You will receive a shipping confirmation with tracking information once dispatched
• We reserve the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraudulent activity

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing and Taxes

All prices are listed in US dollars. Additional customs duties, taxes, or import fees may apply for international orders and are the responsibility of the customer.

4. Shipping and Delivery

Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 via EMS – 15-25 business days after dispatch

Shipping Areas

We ship worldwide, excluding Asia and some remote areas. Delivery times may vary depending on your location and customs processing.

Order Changes and Cancellations

You may request order changes or cancellations within 24 hours of placing your order by contacting our customer care team. Once an order has entered the processing stage, changes may not be possible.

5. Returns and Exchanges

Return Policy

We accept returns and exchanges within 15 days of your receipt date. Your satisfaction with our products is our top priority.

Non-Returnable Items

To ensure health and safety, the following cannot be returned or exchanged:

• JELLY NAILS – Applied nail products
• MANICURE CANDLES – Personal care items
• NAIL TOOLS – Personal grooming instruments
• Opened NAIL TREATMENTS and LIP TREATMENTS
• Any product that has been used or opened (excluding defective items)

Return Process

1. Contact our customer care team within 15 days of receiving your order
2. Wait for authorization (1-2 business days)
3. Ship unused, original items securely with all original packaging and tags
4. Include the original packing slip or order confirmation

Refunds

Refunds will be processed to your original payment method within 7-10 business days after we receive your return. The refund amount includes product cost minus shipping charges (unless the return is due to our error).

• Credit/Debit Cards: 7-10 business days
• PayPal: 3-5 business days

Your bank or payment processor may require additional time to post the refund to your account.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product formulations, is the property of Butter London Store or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. User Responsibilities

As a user of our website and services, you agree to:

• Provide accurate and current information
• Use products as intended and according to instructions
• Perform patch tests when trying new products, especially if you have sensitive skin
• Comply with all applicable laws and regulations
• Respect our intellectual property rights
• Not engage in any fraudulent activities

8. Limitation of Liability

Butter London Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our services

Our total liability for any claim arising from these terms or your use of our services shall not exceed the amount you paid for the products in question.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website, you consent to our collection and use of data as described in our Privacy Policy.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Arkansas, United States. Any disputes shall be resolved in the courts located in Fayetteville, Arkansas.

12. Contact Information

Thank you for choosing Butter London Store, where clean beauty meets exceptional customer care. We’re committed to ensuring your experience with our products is as flawless as our cosmetics.