Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | FREE (Orders over $50) | 15-25 business days after dispatch | EMS |
Please Note: We ship worldwide, excluding Asia and some remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
At Butter London Store, we’re committed to your complete satisfaction with our clean beauty products. Just as we meticulously craft each cosmetic—from our Patent Shine 10X Nail Lacquer to our nourishing Lip Treatments—we apply the same care to ensuring your shopping experience is flawless.
Return & Exchange Policy
We accept returns and exchanges within 15 days of your receipt date. Your happiness with our products is our top priority, and we want to ensure every item you receive meets our high standards of clean beauty innovation.
Non-Returnable Items
To ensure the health and safety of all our beauty enthusiasts, the following products cannot be returned or exchanged due to hygiene reasons:
- JELLY NAILS – Applied nail products
- MANICURE CANDLES – Personal care items
- NAIL TOOLS – Personal grooming instruments
- Opened NAIL TREATMENTS and LIP TREATMENTS
- Any product that has been used or opened (excluding defective items)
Return & Exchange Process
Step 1: Initiate Your Request
Contact our beauty-obsessed customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Step 2: Wait for Authorization
Our team will review your request and provide return authorization and instructions within 1-2 business days.
Step 3: Ship Your Items
Package the unused, original items securely with all original packaging and tags attached. Include the original packing slip or order confirmation.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Butter London Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution:
□ Refund to original payment method
□ Exchange for: [Specify product and shade if applicable]
□ Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance in maintaining the high standards I expect from Butter London products.
Sincerely,
[Your Name]
Refund Information
Refunds will be processed to your original payment method within 7-10 business days after we receive your return. The refund amount will include the product cost minus any shipping charges (unless the return is due to our error).
| Refund Method | Processing Time |
|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 7-10 business days |
| PayPal | 3-5 business days |
Please note: Your bank or payment processor may require additional time to post the refund to your account.
Exchange Shipping
For exchanges, we’ll ship your new items using the same shipping method as your original order. If you’re requesting an exchange for a different product value, we’ll contact you to arrange any balance payments or refunds.
Need Assistance?
Our beauty-obsessed customer care team is here to help you with any questions about returns or exchanges.
Email: [email protected]
Address: 501 West Maple Street, Fayetteville, US 72701
We typically respond within 24 hours during business days.
Thank you for choosing Butter London Store, where clean beauty meets exceptional customer care. We’re committed to ensuring your experience with our products is as flawless as our cosmetics.