About Our Products

What type of beauty products does Butter London offer?
We specialize in clean, innovative cosmetics with a focus on eye, lip, face, and nail products. Our collection includes concealer, eye shadow, eye liner, mascara, lipstick, lip gloss, lip liner, lip treatments, highlighter, and our signature Patent Shine 10X Nail Lacquer and Jelly Nails.
Are Butter London products clean beauty?
Yes! We’re committed to creating high-performance formulas that are clean and innovative. Each product is crafted with attention to detail and designed to enhance your natural beauty while meeting our rigorous clean beauty standards.
Do you offer nail care products?
Absolutely! Our nail collection is extensive, featuring Jelly Nails, Manicure Candles, Nail Tools, Nail Treatments, and our star product – Patent Shine 10X Nail Lacquer for a professional-grade finish.

Shipping & Delivery

What are your shipping options?
We offer two global shipping options:
• Standard Shipping ($12.95) via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping via EMS for orders $50+ – 15-25 business days after dispatch
How long does order processing take?
All orders require 1-2 business days for processing. We carefully prepare each product with the same attention to detail that goes into crafting our clean, high-performance formulas.
Where do you ship?
We ship worldwide from our headquarters in Fayetteville, US! However, we currently cannot deliver to some Asian regions and select remote areas. Our global network ensures your products arrive securely packaged no matter where your beauty journey takes you.
Can I track my order?
Yes! Both shipping options include tracking. You can monitor your beauty delivery every step of the way with reliable tracking information provided via email once your order ships.

Payments & Returns

What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, JCB, and PayPal, ensuring a smooth checkout experience that matches the effortless beauty our products provide.
What is your return policy?
We want you to be completely transformed by your purchase! If you’re not satisfied, we offer returns within 15 days of receipt. We believe your beauty experience should be as flawless as our formulas.
How do I initiate a return?
Please contact our beauty-obsessed customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process to ensure it’s as radiant as you are.

Account & Order Management

Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders more easily, save your preferences, and join our global community of beauty innovators.
I forgot my password – what should I do?
Use the “Forgot Password” feature on our login page. We’ll send you instructions to reset your password and get you back to discovering your signature look.
Can I modify or cancel my order?
Orders enter our processing system quickly. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

Still Have Questions?

Our beauty-obsessed customer service team is here to help! Reach out to us at [email protected] and we’ll ensure your Butter London experience is as exceptional as our products.

Join our global community of beauty innovators and let us deliver transformation to your door. Your signature look is waiting to be discovered.